Billing
Manage your IPAware subscription, view pricing plans, and handle payment information.
Overview
The Billing tab allows you to:
View your current subscription
Compare available plans
Upgrade or downgrade your plan
Manage payment methods
View invoices and billing history
Cancel or resume subscriptions
Subscription Plans
Free Tier
Perfect for: Testing and small projects
Features:
5,000 requests / month
Basic geolocation data
1 whitelisted IP address
Basic support
Price: $0 / month
Pro Monthly
Perfect for: Growing businesses
Features:
UNLIMITED requests
Full API access
2 whitelisted IP addresses
Advanced threat detection
24/7 priority email support
Commercial usage
Price: $9.99 / month
Pro Yearly
Perfect for: Established businesses
Features:
UNLIMITED requests
Full API access
5 whitelisted IP addresses
Advanced threat detection
24/7 priority email support
Commercial usage
Annual billing discount
Cost savings vs monthly
Price: $99.99 / month
Custom Plans
Perfect for: Enterprise needs
Features:
Unlimited requests
Custom solutions
Custom whitelisted IP limits
Dedicated support manager
Custom contracts & SLA
Volume discounts
Price: Contact sales
Current Subscription
Your current plan is displayed at the top of the Billing tab.
Information shown:
Plan name
Subscription status (Active, Canceled, etc.)
Current billing period dates
Renewal date
Special status badges (if applicable)
Status Badges:
Active (Green) - Subscription is current
Will Not Renew (Red) - Canceled, expires at period end
Scheduled Change (Yellow) - Plan change pending
Upgrading Your Plan
From Free to Paid
Steps:
Select Plan
Browse available plans
Click Upgrade on your chosen plan
Stripe Checkout
Redirected to secure Stripe checkout
Enter payment information
Review and confirm
Activation
Redirected back to console
Plan activates immediately
Success message displayed
What changes:
Request quota increases
IP whitelist limit increases
Access to advanced features
Priority support enabled
Switching Between Paid Plans
Change from one paid plan to another:
Steps:
Click Switch Plan on the desired plan
Review the change details
Confirm the switch
Important:
Change takes effect at end of current billing period
You keep current plan benefits until then
"Scheduled Change" badge appears
No immediate charge
Downgrade warning:
If new plan has fewer IP slots, oldest IPs are automatically removed
Review your whitelist before confirming
Managing Your Subscription
Viewing Billing Portal
Access Stripe's customer portal for full billing management:
Steps:
Click Manage Billing & Invoices
Redirected to Stripe portal In the portal you can:
Update payment methods
View invoice history
Download receipts
Update billing information
View upcoming invoices
Canceling Subscription
Stop your subscription from renewing:
Steps:
Click Cancel Subscription
Read the warning about downgrade impacts
Click Confirm Cancellation
What happens:
Subscription remains active until period end
"Will Not Renew" badge appears
Access continues until expiration
Automatically downgrades to Free Tier
IP whitelist reduced to 1 (oldest IPs removed)
Resuming Subscription
Reactivate a canceled subscription:
Steps:
Click Resume Subscription (appears if canceled)
Confirm the action Effects:
Subscription will renew at period end
"Will Not Renew" badge removed
No immediate charge
Benefits continue uninterrupted
Payment Methods
Adding a Payment Method
Done during initial upgrade through Stripe Checkout.
Updating Payment Method
Steps:
Click Manage Billing & Invoices
In Stripe portal, click Payment methods
Add new card or update existing
Set as default if desired
Supported methods:
Credit cards (Visa, Mastercard, Amex)
Debit cards
Other methods supported by Stripe
Failed Payments
If a payment fails:
Email notification sent immediately
Retry attempts made automatically
Downgrade to Free Tier if unresolved
To resolve:
Update payment method in Stripe portal
Ensure sufficient funds
Contact support if issues persist
Invoices
Viewing Invoices
Steps:
Click Manage Billing & Invoices
View invoice list in Stripe portal
Click any invoice to view details
Invoice includes:
Invoice number
Billing period
Amount charged
Payment method
Organization details
Tax information (if applicable)
Downloading Invoices
From Stripe portal:
Open the invoice
Click Download PDF
Save for your records
Use cases:
Expense reports
Tax filing
Accounting records
Reimbursement requests
Billing Information
Organization Details
Update billing information for invoices:
Steps:
Go to Team tab
Click Edit Details
Update organization information:
Name
Address
City, Country, Postal Code
Tax ID (for VAT)
Click Save Changes
Appears on:
All future invoices
Receipts
Tax documents
Understanding Billing Cycles
Billing Period
Monthly plans:
Billed on the same day each month
Example: Subscribed on Jan 15 → billed on 15th of each month Yearly plans:
Billed once per year
Typically 2 months free compared to monthly
Proration
When upgrading mid-cycle:
Charged prorated amount for remainder of period
Full new rate applies next billing cycle
When downgrading:
Change takes effect at end of current period
No refund for current period
New rate applies next billing cycle
Trial Periods
Free Tier serves as the trial:
No credit card required
5,000 requests to test the API
Upgrade anytime
Plan Comparison
Requests/month
5,000
Unlimited
Unlimited
Unlimited
IP Whitelist
1
2
5
Custom
Threat Detection
❌
✅
✅
✅
Support
Basic
Priority Email
Priority Email
Dedicated Manager
Commercial Use
❌
✅
✅
✅
SLA
❌
❌
❌
✅
Custom Contract
❌
❌
❌
✅
Troubleshooting
Payment Declined
Common reasons:
Insufficient funds
Card expired
Incorrect billing address
Bank security hold
Solutions:
Verify card details
Contact your bank
Try a different payment method
Update billing address
Can't Upgrade
Possible issues:
Browser blocking Stripe redirect
Ad blocker interfering
Network connectivity
Solutions:
Disable ad blockers
Try different browser
Check internet connection
Contact support
Unexpected Charge
Check:
Billing period (monthly vs yearly)
Plan changes
Proration for mid-cycle upgrade
Invoice in Stripe portal
If still unclear:
Review invoice details
Contact support with invoice number
Best Practices
Cost Management
Monitor usage:
Check request counts regularly
Plan upgrades before hitting limits
Use Free Tier for development
Optimize costs:
Choose yearly billing for savings
Remove unused IP whitelist entries
Consolidate API keys Budget planning:
Set reminders for renewal dates
Review invoices monthly
Track usage trends
Getting Help
Sales Questions
For custom plans or enterprise needs:
Email: hello@ipaware.io
Include your requirements
Mention expected usage volume
Billing Support
For payment or invoice issues:
Email: hello@ipaware.io
Include invoice number
Describe the issue clearly
Technical Support
For API or technical questions:
Email: hello@ipaware.io
Priority support for paid plans
Next Steps
Monitor usage to choose the right plan
Manage IP whitelist to maximize your limit
Create API keys to start using the API
Invite team members to collaborate
Last updated